In an unfortunate case , you have defaulted an Home loan EMI and recovery agents knock at your door, the borrower must remember his following rights :
Right to check the identity
Borrower have the right to check the identity of the recovery agent.They can ask for the identity card or any other document to prove their identity that they belong to the concerned bank.
Right to privacy
Debt collectors do not have right to discuss the issue with any other persons. If they do so borrower can file a complaint with the bank.
Right to human treatment
Recovery agents need to behave in a civilized manner.
They can not misbehave with the borrower. On violation a legal action can be taken against them.
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